Privacy Notice
Last updated: 18 July 2026
1. Who we are
Fennico operates this website at fennico.sbs. We are an AI tooling and advisory business based at Level 9, Plaza Perangsang, Persiaran Perbandaran, 40000 Shah Alam, Selangor, Malaysia. If you have questions about how we handle personal data, contact us at [email protected] or by phone at +60 3-5519 8624.
2. What data we collect
We collect personal data only through specific, identified actions you take:
- Contact form submissions: your first name, last name (optional), email address, phone number (optional) and any message you choose to send.
- Site usage data: if analytics cookies are accepted, we receive aggregated information about how pages are used, including pages visited, time spent and approximate location by city or region.
- Cookie data: your cookie preference choices are stored locally in your browser. See our Cookie Rules for details.
We do not collect payment card information, identification documents or sensitive personal data through this website.
3. How we use the data
- To respond to your enquiry and arrange a scope call if appropriate.
- To provide the services you engage us for, including tool configuration, database work and policy drafting support.
- To maintain records of our interactions for business continuity purposes.
- To improve the website experience where analytics data is collected with your consent.
We do not use your data for automated decision-making or profiling that produces legal or significant effects.
4. Legal basis for processing
We process personal data on the basis of your consent (where you have provided it via the contact form or cookie preferences) and on the basis of legitimate interest in operating a functioning business and responding to genuine enquiries. Where we enter a service engagement, processing may also be necessary for the performance of that arrangement.
Our practices are designed to comply with applicable local data-protection law in Malaysia. We keep our approach under review as the regulatory environment develops.
5. Cookies and tracking
We use essential cookies to operate the site and optional cookies for analytics and advertising purposes, subject to your choices. A full breakdown of the categories we use and how to manage your preferences is set out in our Cookie Rules page.
6. Third parties and processors
We may pass data to the following categories of third party in the course of operating this site:
- Analytics providers: anonymised or aggregated usage data if performance cookies are accepted.
- Advertising platforms: conversion event data if advertising cookies are accepted.
- Email infrastructure: used to deliver responses to enquiries.
We do not sell personal data. We do not share data with third parties for their own marketing purposes without your explicit consent.
7. Data retention
Enquiry data submitted through the contact form is retained for a period consistent with normal business record-keeping — generally two years from the date of last contact, unless we enter a service engagement with you, in which case the engagement-specific data handling arrangement applies. Analytics data is subject to the retention policies of the analytics platform in use.
8. Your rights
You have the right to request access to the personal data we hold about you, to request correction of inaccurate data, and to request deletion where there is no continuing lawful reason to retain it. You may also withdraw consent at any time, which will not affect processing already carried out. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable period.
9. Data security
We take reasonable steps to protect personal data against loss, misuse and unauthorised access. These include access controls, encrypted transmission (HTTPS) and limiting data access to staff who need it for their work. No transmission over the internet can be described as entirely without risk, and we cannot give absolute assurances about security.
10. Children's data
This website and our services are directed at organisations and individuals in a business context. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted data through this site, contact us and we will delete it promptly.
11. Changes to this notice
We may update this notice from time to time to reflect changes in our practices or applicable requirements. The "last updated" date at the top of this page will indicate when the most recent revision was made. Significant changes will be noted prominently on the site.
12. Contact us
Fennico
Level 9, Plaza Perangsang
Persiaran Perbandaran
40000 Shah Alam, Selangor, Malaysia
Email: [email protected]
Phone: +60 3-5519 8624